Articles from the January 2019 Issue

A New Style in Customer Service: The Last Hope for Retail Equality

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Menzie Pittman •
  • January 2019
  • Small Business Matters
• January 23, 2019
Whenever the topic of customer service is discussed, I am unabashedly “old school.” I am one to believe that good service improves the way a person perceives your business and changes the way a customer feels about the experience you have provided. Read More...

The New Year is an Opportunity to Take Stock of How Retail is Changing

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Dan Daley •
  • January 2019
  • The Last Word
• January 23, 2019
It’s January, the point in the year where retailers look both forward and back, trying to predict what’s coming while assessing what’s been. Read More...

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