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Fire Interrupts Service for Cutting-Edge Solutions/Pro-Active Websites

Christian Wissmuller • Upfront • October 24, 2013

Cutting-Edge Solutions/Pro-Active Websites, an Arlington Heights, Illinois-based eCommerce solutions company serving the MI industry, reported that there was a fire at  their Chicago-area data center on October 9th. While no one was hurt and the fire quickly contained, it did affect service for days.

 
The fire was reportedly started with an accidental hit of an outside power junction, causing a massive power surge within the facility, blowing the center's surge protectors. The fire chief ordered an immediate emergency “hard” shutdown of the 20,000 square foot facility to ensure the safety of the firefighters who would be entering the building.

“The emergency shutdown added to the problems caused by the massive power surge and many of the hardware devices experienced shorts in their motherboards, hard drives and power supplies" said Bill Walzak, CEO and President of Cutting-Edge Solutions. “Without being able to follow standard shutdown procedures, our equipment experienced a number of serious failures causing our entire network to be shutdown."

The host data center, which services many similar companies, was overwelmed making the Cutting-Edge Solutions team unable to work on their servers in a timely manner. "Our team was working around-the-clock to restore service, we combined our own nightly in-house back-ups with recovered data to get our customers online as soon as possible. I am very proud of our team's technical skill and diligence in the face of so much adversity," states Walzak. The IT teams from George's Music, M&M Merchandisers, and SHS worked daily with them to secure service.

"Moving forward, we are taking extra steps from what we’ve learned by adding even further redundancy," Walzak adds. "There is no such thing as too many back-ups!” 

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