Sweetwater Receives Newsweek Award

Victoria Wasylak • Supplier Scene • October 28, 2019

For the second consecutive year, Sweetwater ranks first in the country in Newsweek’s annual list of America’s Best Companies for Customer Service in Musical Equipment (Online).

Winners were selected based on an independent survey of 20,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. They were asked to assess brands in the following areas: quality of communications, technical competence, range of services, customer focus, and accessibility. The complete list can be found here.

“Sweetwater is honored to once again finish #1 in our category,” said senior VP of the Sweetwater Experience David Fuhr. “Each day we work hard to provide exceptional service and to put the customer first in everything we do. We take great pride in providing what we call the ‘Sweetwater Difference.’”

“I founded this company 40 years ago based on one principle: always do the right thing. That hasn’t changed,” Sweetwater founder & CEO Chuck Surack said. “Our focus remains on providing the best service possible for our customers. I’m humbled to have been recognized for our achievements and will strive to continue to exceed our customers’ expectations.”

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