In accordance with the New York State mandate, Ashly Audio has temporarily closed their factory in Webster, New York as of March 23, 2020. However, the Ashly system design, customer service, sales, dealer support and shipping teams are still actively working remotely.
“Customer service is one of our most important functions, and our support team remains available via phone and email, in addition to the new chat option on our web site, and at the new toll-free 800 number: 1-800-705-2101,” reads a statement from the company regarding the closure. “Ashly is shipping all in-stock products for immediate delivery, and many custom configured products will still be available with minor delays. If you have questions about your current order, need help with a potential order or need to confirm product availability please contact our sales support at the toll-free 800 number (1-800-705-2101) or via email at sales@ashly.com.”
The Ashly customer support team is still available Monday through Thursday, 8 a.m. to 5 p.m. Eastern via email at service@ashly.com or the toll-free 800 number (1-800-705-2101). In addition, the webchat feature from Ashly.com give customers more options for reaching out during the listed business hours.
The Ashly internal Sales team can be reached at Sales@Ashly.com, or the toll-free 800 number (1-800-705-2101). To see your local representative in the U.S., see ashly.com/usa-representatives/ and for international distributors, see ashly.com/international-distributors/ for further details.
Ashly University will be kicking off soon. Multiple classes and training sessions will be available each week on a variety of subjects. Classes are available to everyone. Sign-ups will be available on ashly.com.
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