Make Each Customer’s Experience Amazing – Part II
In Part II of Tracy Leenman’s guide to achieving higher levels of customer satisfaction, we pick up with “point 2” of her outline… 2) WOW! They were so helpful! Corollary:…
‘A Perfect Fit’ – Sabine Grubmüller of Bösendorfer
A storied name in the design and craft of high quality and aesthetically refined pianos, Bösendorfer has been setting the standard for excellence since 1828. Innovative build techniques and meticulous…
Hayes Named Southeast Sales Rep for Sax Dakota and Phaeton Trumpets
Peter LaPlaca, president/PJLA Music Sales of Barrington, Illinois recently announced the expanded responsibilities of David Hayes, Southeast USA sales representative for Sax Dakota and Phaeton Trumpets. Hayes will be coordinating…
Davitt & Hanswer Named U.S. Distributor for Cordial
Effective immediately, the German cable manufacturer Cordial assigns overall responsibility for distributing their cable products for the MI sector in the USA to Davitt & Hanser. Davitt & Hanser is…
Museum of Making Music’s Annual Play It Forward Gala
The National Association of Music Merchants’ (NAMM) Museum of Making Music (MoMM) announces its Annual “Play it Forward” Gala, which will take place Saturday, September 17, 6:30 – 10:30p.m. Inspired…
Dealers’ Choice Award nominations open now
The 2016 MMR Dealers’ Choice Awards call for nominations page is now open. All music industry related professionals are invited to participate in the nomination process, however, key to note…
3,000 up for NAMM history program
The NAMM Oral History program celebrated a milestone this week – the release of the program’s 3,000th interview. Featuring 22-time Grammy winner and legendary jazz musician Chick Corea, the interview covered…
Russian show reveals line-up
NAMM/Musikmesse Russia returns to Moscow’s Sokolniki Exhibition and Convention Centre, 15th-18th September, 2016. Now in its fifth year, the 2016 exhibition will mix events such as The Theatre Forum, Piano…
NAMM Musikmesse Russia and Prolight+Sound NAMM Russia Announce Music-Filled Forums, Professional Development, and Business Events
NAMM Musikmesse Russia, an international fair for musical instruments, sheet music, music production and music business connections, and Prolight + Sound NAMM Russia, an international fair of technologies and services…
They’re Back (Almost)…
Promos are nice, but relationships reap the rewards. The brief back-to-school season represents a one-time chance to secure a year’s worth of business in what some call the music products…
Brexit is Served
When attendees and exhibitors walked onto the show floor at NAMM in Nashville on that Thursday, they saw a summer show that continues to expand and look healthier each year.…
Make Each Customer’s Experience Amazing – Part I
Retailers often say they want their customers to be “100 percent satisfied.” But, really, that’s not enough to make customers loyal – loyal to the point of exclusivity, where they…