American Music & Sound (AM&S), an Exertis | Jam business, has recently promoted Stuart Hay to the new position of Director of Customer Interaction, overseeing all B2B and B2C customer service and support functions. Responding to the steady growth in AM&S distributed brands, trends in customer experience systems and processes, and increased overall business, the new Director of Customer Interaction demonstrates a continued focus on excellence in customer support from the company.
AM&S supports a wide array of brands in the US across the pro audio and MI spectrum—including Allen & Heath, CAD Audio, Focusrite (and Focusrite Pro), Fostex, Glorious, Hercules, Kurzweil, Lewitt, Nord, Novation, PLAYdifferently, Reloop, Studiologic, and Xone. Based in Los Angeles, California, AM&S works tirelessly to maximize sales while building market share and brand awareness. With over 14 years of experience at AM&S as the Sales Coordinator, Hay brings a unique combination of skills to his new role.
“Stuart has been an integral part of the growth at American Music & Sound by ensuring that our customers and partners have an amazing experience whenever reaching out to our customer service and support teams,” notes AM&S Vice President of Sales Operations, Dean Downey. “This is well deserved recognition for his dedication and commitment to customer satisfaction in every interaction with the AM&S team.”
“We’ve certainly seen a number of big changes during my time here in the Manager Customer Service and Tech Support role,” adds Hay. “But one thing I’ve always made sure is that we put the needs of our customers first. I am excited to step up to the next level and lead the team to even higher levels and further establish AM&S as a premier partner in the industry whether we are working with end users, dealers, or our amazing brands.”
