Job Opportunities

--> Job Opportunities – Rockport Music Skip to content Search for: Tickets Calendar Festivals Ticket Information Subscriptions Discounts Group Sales Policies Accessibility Concert Etiquette Gift Certificate Support Membership & Benefits Gala & Special Events Gala 2026 Planned Giving Corporate Ways to Give Make a Gfit Education For Schools Writing Musical History Youth Instructional Programs Jazz Workshop Youth Chorus For the Community On the Town Visit Directions and Parking Accommodations and Dining Visiting Cape Ann About About Rockport Music Mission & Values Financials Shalin Liu Performance Center Shalin Liu Performance Center Refresh Job Opportunities Volunteer Opportunities Staff & Leadership Board & Council Artistic Director Rental Information Weddings Corporate Events Special Events Recording Press Job Opportunities Home Job Opportunities Job Opportunities 3:53 pm Karen Herlitz Applications & Inquiries Event Ticketing Representative DOWNLOAD PDF Applicants should email a letter and resume to: Billy Burgoyne, Patron Experience Manager wburgoyne@rockportmusic.org Bartender DOWNLOAD PDF Applications/inquiries should email Michelle Alekson , Director of Rentals and Volunteers malekson@rockportmusic.org Job Opportunities Part-time Positions Event Ticketing Representative General Description Rockport Music, home of the Shalin Liu Performance Center, is seeking an Event Ticketing Representative. Working closely with the Patron Experience Manager and front-of-house staff, this position serves as a key, event-facing point of contact for patrons attending performances. The primary responsibility of this role is to provide efficient, courteous, and accurate ticket distribution and customer service at will call during performances and events. This position focuses on event execution, ensuring a smooth and welcoming experience for patrons picking up or resolving ticketing needs on-site. Responsibilities Distribute will call tickets to patrons at performances, ensuring accuracy and efficiency. Reprint tickets and assist with last-minute ticket needs during events. Provide high-quality customer service in person, including resolving ticketing issues and patron concerns at will call. Manage will call setup and breakdown for each event, including organizing tickets alphabetically and maintaining a clean, functional workspace. Coordinate with box office and front-of-house staff to ensure accurate and up-to-date event information. Assist with scanning or directing patrons as needed to support event flow. Troubleshoot ticketing issues in real time, escalating to management when necessary. Maintain familiarity with event details, seating policies, and venue procedures to assist patrons effectively. Work scheduled performances, including weeknights, and weekends as needed. Qualifications The ideal candidate will have strong customer service skills and the ability to work efficiently in a fast-paced, event-driven environment. Comfort with ticketing systems (preferably Tessitura or other ticketing CRM) and basic computer skills are preferred. Strong organizational skills, attention to detail, and the ability to remain calm under pressure are essential. Candidates must be reliable, team-oriented, and capable of handling patron interactions with professionalism and courtesy. Experience 1–2 years of customer service experience required; prior ticketing, box office, or live event experience preferred. How to Apply Applicants should email a letter and resume to: Billy Burgoyne, Patron Experience Manager Rockport Music wburgoyne@rockportmusic.org Bartender Reports to: Director of Rental Events & Volunteers Position Description The Part-Time Bartender is responsible for delivering excellent guest service by preparing and serving beverages efficiently in a fast-paced live performance environment. This role supports a positive audience experience before, during, and after performances while maintaining high standards of safety, cleanliness, and professionalism. This position requires a mature professional who is passionate about providing memorable experiences to all served. Key Responsibilities Prepare and serve alcoholic and non-alcoholic beverages accurately and quickly Engage with guests in a friendly, professional manner to enhance their experience Operate POS systems and handle cash and credit transactions responsibly Maintain a clean, organized, and fully stocked bar area Verify guest identification and comply with all alcohol service laws and venue policies Collaborate with fellow bartenders, barbacks, and other staff members during high-volume shows/events Set up and break down bar station(s) before and after events Monitor guest consumption and handle sensitive situations calmly and responsibly Adhere to all health, safety, and sanitation guidelines Qualifications Previous bartending experience preferred (high-volume or event bartending a plus) Knowledge of beer, wine, classic cocktails and basic bar equipment Strong customer service and communication skills Ability to work efficiently under pressure and multitask Must be reliable, punctual, and team-oriented Ability to stand for extended periods and lift up to 25 lbs Must meet minimum legal age requirements to serve alcohol TIPS certification required (or willingness to obtain upon hiring) Work Environment Fast-paced performance venue with frequent concerts and events Audience-focused atmosphere Evening and weekend shifts based on concert/event schedule Please send any inquiries to: Michelle Alekson, Director of Rentals and Volunteers malekson@rockportmusic.org Rockport Music is always open to inquiries about event-based staffing opportunities, including manager on duty, stage managers, audio engineers or lighting engineers. If you have experience or interest in one of these areas, please contact our Operations team: Scott Rodgers, Director of Technical Operations Backstage or technical roles srodgers@rockportmusic.org Michelle Alekson, Director of Rentals and Volunteers Manager on Duty, bartender or volunteer roles malekson@rockportmusic.org Billy Burgoyne , Patron Services Manager Box Office event personnel wburgoyne@rockportmusic.org DIRECTIONS / PARKING TICKET INFORMATION PRESS Venue Shalin Liu Performance Center 37 Main Street Rockport, MA 01966 Administration Rockport Music 16 Main Street Rockport, MA 01966 Contact Us 978.546.7391 info@rockportmusic.org Our Partners Follow Us Never Miss A Note Sign up for our email newsletter © Rockport Music. Rockport Music is a 501c3 non-profit organization. All rights reserved | Data Privacy Policy Website by Envision Marketing & Design, Inc. Instagram Go to Top