Technical Support - Support Agent

Technical Support - Support Agent | MOTU.com Toggle navigation English Spanish German EN Asset 1 English Spanish German EN Login or register Login or register Products --> Products Audio Interfaces All M-Series Studio Compact/Mobile Installation/Utility FireWire/USB Hybrid MIDI Interfaces MIDI Express XT MIDI Express 128 micro express micro lite Audio Software Digital Performer Performer Lite AudioDesk Virtual Instruments MachFive 3 Ethno Instrument BPM Electric Keys Symphonic Instrument BMF Encore Soundbank AVB Networking Pro Audio Interfaces MOTU AVB Switch Video Interfaces HDX-SDI with Thunderbolt HDX-SDI with PCI Express HD Express with PCI Express Accessories Cables/Adapters/Power Supplies Rack Mounting Kit Printed Manuals ZBox guitar impedence adapter Track16 Breakout Box Upgrades Digital Performer Upgrades Upgrades from Performer Lite Upgrades from AudioDesk Virtual Instrument Upgrades Support Downloads Store Company About Press Releases Distributors Careers Contact Find a dealer Back Products Audio Interfaces MIDI Interfaces Audio Software Virtual Instruments AVB Networking Video Interfaces Accessories Upgrades Back Audio Interfaces All M-Series Studio Compact/Mobile Installation/Utility FireWire/USB Hybrid Back MIDI Interfaces MIDI Express XT MIDI Express 128 micro express micro lite Back Audio Software Digital Performer Performer Lite AudioDesk Back Virtual Instruments MachFive 3 Ethno Instrument BPM Electric Keys Symphonic Instrument BMF Encore Soundbank Back AVB Networking Pro Audio Interfaces MOTU AVB Switch Back Video Interfaces HDX-SDI with Thunderbolt HDX-SDI with PCI Express HD Express with PCI Express Back Accessories Cables/Adapters/Power Supplies Rack Mounting Kit Printed Manuals ZBox guitar impedence adapter Track16 Breakout Box Back Upgrades Digital Performer Upgrades Upgrades from Performer Lite Upgrades from AudioDesk Virtual Instrument Upgrades Back Support Back Company About Press Releases Distributors Careers Contact Support Technician Cambridge, MA - Full Time Apply for this job We are seeking a responsible, driven, and organized individual with strong communication skills to join our support team. The ideal candidates must have good interpersonal skills to deal with customers and collaborate with other departments. The candidate must also possess a strong technical aptitude and broad knowledge of music technology. Qualifications: Bachelor’s degree in a technical or audio-related field, or equivalent experience. In-depth knowledge of Apple macOS and Microsoft Windows Operating Systems. Proficiency with audio software and audio production on the macOS and Windows platforms. Strong interpersonal and verbal skills with an ability to explain issues and solutions to all levels of technical/non-technical personnel. Very strong written skills showing the ability to convey technical details accurately in a well-structured manner. Ability to effectively prioritize and execute tasks in a high-pressure environment. Responsibilities: Provide all aspects of day-to-day Technical Support via online ticket, live chat, and phone. Quickly diagnose product issues and provide solutions to get customers up and running. Generate repair orders and verification of issues of returned devices for repair. Test and verification of customer reported issues, and escalate to Technical Support team lead when necessary. Work closely with the development team to help identify software and hardware issues. This is a full-time and permanent entry-level position. Applicants must be available to work from our Cambridge, MA offices. Resume and cover letter required. No phone calls, please. Products Toggle navigation Audio Interfaces Audio Software MIDI Interfaces Video Interfaces Accessories Upgrades Support Toggle navigation Tech Notes Support Tickets Product Manuals Limited Warranty on Hardware Store Toggle navigation Audio Software Virtual Instruments Accessories/Upgrades Company Toggle navigation About Press Releases Job Opportunities Contact MOTU Distributors Marketing Privacy Policy Asset 1 Copyright © 2008-2026 MOTU, Inc. All rights reserved. Privacy