Diversified is introducing a new Global Managed Services Practice, signaling an expansion beyond standard maintenance and support services. The initiative aims to deliver a more comprehensive suite of solutions to clients worldwide, streamlining operations and enhancing technological investment returns. To ensure a cohesive approach while retaining local knowledge, the company intends to unify its strategic planning and service delivery processes across all regions.
Leading this new venture is Rob Mello, who joins Diversified from a background that includes leadership roles at NTT DATA, Orange Business Services, and IBM. His experience is expected to be invaluable as the company builds and scales its managed services capabilities.
The newly established practice will leverage automation and artificial intelligence to improve client outcomes and optimize technology utilization. A key focus will be providing consistent and reliable service delivery on a global scale.
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