In the Trenches

On-the-ground perspectives from music retail professionals.

382 Articles
Updated daily
In the Trenches July 1, 2015

Is Customer Service a Dying Art?

We’ve talked about the return to the notion of craft in this space. Whether it’s beer or cupcakes or bacon, or Malcolm Gladwell’s 10,000 hours that musicians have been taking…

MMR Staff
Jul 1, 2015
In the Trenches June 15, 2015

Cymatic Audio Goes Direct for Sales to U.S. Retailers

Cymatic Audio, effective immediately, has created its own North American distribution channel. Industry veteran Tom Sailor has been appointed as their head of operations and sales and marketing for North…

MMR Staff
Jun 15, 2015
In the Trenches June 10, 2015

Huge expansion for UK retailer

Long-established Newcastle retailer JG Windows is currently undergoing a huge expansion which it says will make it one of the UK’s destination music stores and possibly the country’s largest.  The…

MMR Staff
Jun 10, 2015
In the Trenches June 3, 2015

UK drum dealer wins hearing...hearing

The owner of a Scottish music shop has been awarded £17,000 in costs after a customer took him to court claiming she had developed tinnitus because he crashed a cymbal near her…

MMR Staff
Jun 3, 2015
In the Trenches May 25, 2015

Dealers out in force for UK play day

UK trade body, the Music Industries Association declared its annual Learn to Play Day its most successful to date, with more venues involved than ever. This year, 129 venues, up more…

MMR Staff
May 25, 2015
In the Trenches May 8, 2015

U.S. Piano & Keyboard Dealers in 2015 – A Snapshot

To get a more detailed view of the state of the piano and keyboard market in America in 2015, MMR spent time with three distinct retailers from across the country:…

MMR Staff
May 8, 2015